📦 Shipping Policy – Mason Reid

At Mason Reid, we offer FREE shipping Australia-wide to ensure a seamless shopping experience. Here’s what you need to know about our shipping process:

✅ Processing Time: Orders are processed within 1-3 business days.
✅ Delivery Time: Shipping within Australia takes 7-9 business days.
✅ Tracking: Once shipped, you’ll receive a tracking number via email.
✅ Cost: FREE shipping on all orders—no hidden fees!

💬 Need help? If you have any questions about your order, feel free to contact us at support@maisonreid.store.

Enjoy hassle-free shopping with Mason Reid – Aussie Style, Delivered to You. 🚚✨

🔄 Easy Returns & Refunds – Mason Reid

We want your shopping experience to be stress-free, which is why we offer simple and easy returns. If your purchase isn’t quite right, here’s how to return it hassle-free:

🔹 How to Return

1️⃣ Email us at support@maisonreid.store with your order number and the reason for your return.
2️⃣ We’ll send you return instructions so you can send the item back.
3️⃣ Once we receive it, we’ll process your refund within 10 business days back to your original payment method.

🔹 Return Guidelines

✔ 14-day return window – You have 14 days from the delivery date to return your item.
✔ Item must be in original condition – Unworn, unused, with all tags attached and in its original packaging.

🔹 Refunds & Exchanges

💳 Refunds – Processed within 10 business days once we receive your return.
🔄 Exchanges – Need a different size or colour? Just mention it in your email, and we’ll help you swap it hassle-free.

📩 Need help?

Just email us at support@maisonreid.store – we're always happy to assist!

Mason Reid – Easy, Simple, Hassle-Free Returns. 🔄✨

Frequently Asked Questions (FAQs) – Mason Reid

At Mason Reid, we want to make your shopping experience as smooth as possible. Below, you’ll find answers to some of the most common questions about our products, orders, shipping, returns, and more.

1. Orders & Payment

How do I place an order?

Placing an order with Mason Reid is easy:

1. Browse our collection and select the item(s) you love.
2. Choose your preferred size and colour, then click "Add to Cart."
3. Once you’re ready to checkout, click on your cart and proceed to payment.
4. Enter your shipping details and choose a payment method.
5. Confirm your order, and you’ll receive a confirmation email with your order details.

What payment methods do you accept?

We accept the following payment methods:
✔ Credit & Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Afterpay (Buy now, pay later – available for Australian customers)

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us within 12 hours of placing your order at support@maisonreid.store. Once your order has been processed, we are unable to make changes.

Will I receive an order confirmation?

Yes! After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam or junk folder.

2. Shipping & Delivery

How long does shipping take?

We offer free shipping Australia-wide. Estimated delivery times are:

• Australia: 7 – 9 business days (Free Shipping)
• Europe & Germany: 6 – 15 business days
• USA & Canada: 6 – 15 business days
• Oceania (New Zealand, etc.): 8 – 15 business days
• Latin America: 9 – 18 business days
• Other Countries: 11 – 21 business days

Do you offer express shipping?

At the moment, we only offer standard shipping, which is completely free. We are working on adding express shipping options soon!

How do I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your parcel in real time. If you haven’t received your tracking information within 3 business days, please contact us at support@maisonreid.store.

What happens if my order is delayed?

While we do our best to deliver within the estimated timeframes, unexpected delays can occur due to factors beyond our control, such as customs processing, high seasonal demand, or courier delays. If your order is delayed, please allow a few extra days and check your tracking details. If you need further assistance, reach out to our team.

What should I do if my package is lost or stolen?

If your package is marked as "Delivered" but you haven’t received it, we recommend:

1. Checking with your neighbours or household members.
2. Looking around your property (sometimes couriers leave packages in hidden spots).
3. Contacting the courier for delivery confirmation.

If your package is still missing, contact us at support@maisonreid.store, and we’ll assist in locating or replacing your order.

3. Returns & Refunds

What is your return policy?

We offer hassle-free returns within 14 days of receiving your order. Items must be:
✔ Unworn, unused, and in their original packaging.
✔ With all tags attached.

How do I return an item?

1. Email support@maisonreid.store with your order number and reason for return.
2. We’ll provide you with return instructions.
3. Send your item(s) back to us, and once received, we’ll process your refund or exchange.

Are returns free?

Currently, return shipping costs are the responsibility of the customer.

How long does it take to receive my refund?

Once we receive your returned item, refunds are processed within 10 business days and credited back to your original payment method. It may take a few extra days for the refund to reflect in your account.

4. Product & Sizing Information

How do I know my size?

We provide a detailed size guide on each product page to help you find the perfect fit. If you’re unsure, feel free to email us at support@maisonreid.store, and we’ll be happy to assist!

What materials are your clothes made of?

We are committed to high-quality materials and sustainable fabrics. Our collections use premium cotton, linen, wool blends, and breathable fabrics for ultimate comfort and durability. Specific fabric details are listed on each product page.

How do I care for my Mason Reid clothing?

To keep your clothing looking its best, we recommend:

• Checking the care label inside your garment for specific instructions.
• Washing delicate items in cold water and air-drying when possible.
• Avoiding excessive heat when ironing or tumble drying.

5. Customer Support

How do I contact customer support?

Our team is always happy to help! You can reach us at:
📧 Email: support@maisonreid.store
🕘 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

6. Promotions & Discounts

Do you offer first-time customer discounts?

Yes! Sign up for our newsletter and receive 10% off your first order.

Can I use multiple discount codes?

No, only one discount code can be applied per order.

Do you offer gift cards?

Yes! We offer digital gift cards in various amounts, perfect for any occasion.

7. Sustainability & Ethical Production

Is Mason Reid committed to sustainability?

Absolutely. We are committed to:
✔ Using high-quality, sustainable materials whenever possible.
✔ Reducing waste by focusing on timeless, long-lasting fashion.
✔ Partnering with ethical manufacturers who ensure fair wages and safe working conditions.

Where are your clothes made?

Our pieces are designed in Australia and produced in carefully selected factories that meet strict ethical and quality standards.

Still have questions?

If you didn’t find the answer you were looking for, feel free to contact us at support@maisonreid.store—we’d love to help!

Mason Reid – Aussie Style, Built to Last.