Contact Us – Mason Reid

At Mason Reid, we value our customers and are always here to help. Whether you have a question about your order, need assistance with sizing, or just want to know more about our brand, our dedicated support team is ready to assist you.

Below, you’ll find all the ways you can get in touch with us.

1. Get in Touch with Us

📧 Email Support

For general inquiries, order updates, returns, or any other assistance, please reach out to us at:
✉ support@maisonreid.store
We aim to respond to all emails within 24-48 business hours.
🕘 Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

2. Frequently Asked Questions (FAQs)

Before reaching out, you might find the answer you’re looking for in our [FAQs page], where we cover everything from shipping times to return policies.

3. Customer Support for Orders

How Can I Check My Order Status?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email. If you haven’t received a tracking number within 3 business days, please email us at support@maisonreid.store.

Need to Modify or Cancel an Order?

We process orders quickly, but if you need to make changes or cancel an order, please contact us within 12 hours of placing it. Once an order has been processed, we may not be able to make modifications.

Issues with Delivery?

If your package is delayed, lost, or marked as "delivered" but not received, please check with the courier first. If the issue persists, contact us, and we will assist you in resolving it.

4. Returns & Exchanges

Need to Return an Item?

If you wish to return or exchange an item, please visit our [Returns & Refunds Policy] for detailed instructions.
You can initiate a return by emailing support@maisonreid.store with the following details:
✔ Order number
✔ Reason for return
✔ Photos (if applicable, for defective or incorrect items)

Our team will guide you through the return process.

5. Business & Partnership Inquiries

Press & Media Requests

For media inquiries, interviews, or collaboration opportunities, please contact:
📧 support@maisonreid.store

Influencer & Brand Collaborations

Are you an influencer or content creator who loves fashion? We’re always looking for passionate individuals to collaborate with us. If you’re interested in working with Mason Reid, reach out to:
📧 support@maisonreid.store

6. Customer Support Commitment

At Mason Reid, customer satisfaction is our top priority. Whether you need help with an order, have a question about our products, or just want to chat about fashion, our team is here for you.

We appreciate every customer who chooses Mason Reid, and we’re committed to providing you with top-tier service, high-quality fashion, and a seamless shopping experience.

📧 support@maisonreid.store  | 🕘 Mon–Fri, 9 AM – 5 PM (AEST)

We look forward to hearing from you! 💙